Welcome to Craving Palestine, an online marketplace and movement that showcases and celebrates the rich heritage, vibrant culture, and immense talent of Palestine. Founded by Lama Bazzari and Farrah Abuasad, our platform empowers Palestinian artisans, designers, startups and small businesses through a global showcase of their craftsmanship. Our offerings include a best-selling cookbook, a marketplace for emerging talent, fundraising supper clubs, and a globally recognized online social movement and podcast that centers and amplifies Palestinian voices.

We curate responsibly sourced products that preserve the authenticity of Palestinian culture. Every purchase supports education, health, and development programs for refugees while promoting job creation within Palestine.

Join us on a journey of exploration, celebration, and empowerment as we center Palestinian voices and share the stories behind each product. Together, we support a thriving community of talented individuals and embrace the beauty of Palestine.

We source our products directly from Palestinian small businesses, artisans, and designers. We have established strong relationships with these talented individuals and work closely with them to ensure that each product represents the rich heritage and craftsmanship of Palestine.

Yes, ethical sourcing is a core value of Craving Palestine. We prioritize working with suppliers who adhere to fair labor practices, ensure safe working conditions, and use sustainable production methods. We are committed to supporting businesses that align with our ethical standards.

We believe in giving back to the community. With every purchase you make on Craving Palestine, a portion of the proceeds goes towards supporting education, health, and development programs benefiting Palestinian communities and refugees. Additionally, we actively contribute to job creation and mentorship initiatives within Palestine, helping to empower local communities.

We are passionate about sharing the stories behind each product. You can find detailed information about the artisans, designers, and the cultural narratives associated with the products on their respective product pages. We believe that these stories add a deeper connection and meaning to your purchase.

We accept major credit cards, including Visa and Mastercard. We also offer the convenience of PayPal for secure and easy transactions.

We offer various shipping options depending on your location and subject to the item/s country of origin and/or fulfillment centers location. The shipping costs and delivery times will be calculated at checkout based on the destination and the weight of your order. We strive to provide competitive shipping rates and reliable delivery services.

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please refer to our Returns and Refunds Policy on our website for detailed instructions on how to initiate a return. We are here to assist you and ensure that any issues are resolved promptly.

If you have any questions, concerns, or need assistance, our dedicated customer support team is ready to help. You can reach out to us through our Contact page on the website, and we will respond to you as soon as possible or email us at info@cravingpalestine.com and be sure to reference your order number.

If you have any other questions or need further clarification, please don't hesitate to contact us. We are here to provide you with the best shopping experience and support your journey in exploring the beauty of Palestine.

Thank you for your interest in getting involved with Craving Palestine! Here are a few ways you can join our community and contribute to our mission:

Subscribe to Our Newsletter: Stay updated on our fundraising supper clubs, events, and initiatives by subscribing to our newsletter. You'll receive regular updates on our activities and upcoming events held in cities near you.

Follow Us on Social Media: Connect with us on social media platforms to stay engaged and informed. We share compelling content, stories, and updates about Palestine. You can also tune into our podcast, where we discuss various aspects of Palestinian culture, cuisine, and more.

Volunteer Opportunities: If you're passionate about Palestine and want to make a difference, join our team! We have volunteer roles in our social media department, where you can help raise awareness and grow our online presence. If you have skills in content creation, social media management, or community engagement, email us at info@cravingpalestine.com to let us know how you can contribute.

Update Personal Details:

Log in to your Craving Palestine account to update your account details such as email, home address, or password.

Kindly be advised packages will ship to the address mentioned on the original order and that an amendment or change of shipping address during the shipping process will entail delays and will result in the return of the package of the fulfillment center/supplier.

Cancel Order:

Once an order is paid, we are unable to offer cancellation/s as our partners and fulfillment centers begin processing, fulfilling, and shipping orders automatically. For detailed information regarding returns, please refer to our return policy.

If you have any concerns or issues related to an order that has been placed in the past 24 hours, please contact us immediately at info@cravingpalestine.com and provide your order number for easy reference. We will be happy to assist you.

Missing, Incomplete, or Damaged Orders:

Fill out the Contact Us form or email info@cravingpalestine.com with the missing item details, including your order number, for easy reference. If the item is damaged, fill out the Return Form.

Out of Stock Items:

Select to be contacted when an item is out of stock, and you will receive a notification when it is back in stock.

Exchanges:

We currently offer returns, not exchanges. Fill out the return form, and upon receipt of your return within our return guidelines and policies, we will credit your payment to the original payment method used.

Customs Duty:

Customers are responsible for liaison with freight forwarder and paying customs duties levied during the clearance process and providing any additional requested documents.

Customs Clearance Delays:

Craving Palestine is not liable for delays due to customs clearances at the destination. Track your order and liaise with the shipment company for timely delivery.

Tracking an Order:

You can track your order via your account page or using the tracking number provided.

Domestic and International Shipping:

We aim to deliver shipments within 7 to 10 days.

Shipping rates are determined by weight and location.

Delays may occur during holidays, peak seasons, sale period, and due to external factors.

Shipping Information:

At checkout, you may notice that some items in your order will be shipped from different fulfillment warehouses, suppliers and/or countries. This is because we work with various partners globally to offer you a wide range of products. Rest assured that we have streamlined our shipping process to ensure prompt delivery of all items in your order. If you have any questions about specific shipping details, feel free to contact our customer support team by filling the contact us form or at info@cravingpalestine.com.

Returning an Item:

We accept returns on selective items within 3 days of receiving the delivery, as long as the item is unopened and in its original condition and packaging. Fill out the return form and ship the item back to Craving Palestine.

Manufacturing Defect:

If you receive a defective item, contact customer service with your order number.

Items We Can't Process for Return:

Books, undergarments, intimate apparels, mask and personalized items cannot be returned. We can also not accept items such as clothing/footwear without original packaging and tags, products with extended delivery time, items on sale, items not in original condition and packaging, damaged items due to misuse or wear and tear, items that have been used or altered.

Payment Credit:

Payment Credit Policy:

Our payment credit policy offers flexibility and convenience to our customers. Here are the key points:

Store Credit: You can choose to receive store credit instead of a cash refund for eligible returns.

No Expiration: Store credits have no expiration date, giving you the freedom to use them whenever you want.

Partial Use: You can use store credit partially or in full for future purchases.

Non-Transferable: Store credits are non-transferable and can only be used by the account holder who received them

Product Restrictions: Store credit cannot be used to purchase certain restricted items, such as gift cards.

For more information or assistance, please ,a href="https://www.cravingpalestine.com/pages/contact-us">contact our customer support team at info@cravingpalestine.com.

Gift Card:

Purchase a Craving Palestine gift card here.

Payment Methods:

We accept Mastercard, Visa, and PayPal for secure payments.

REFUNDS:

Refunds are processed within 7 Business Days after the eligible returned item has been received by Craving Palestine and checked for Quality & Condition.

All orders (Credit Card, PayPal) are refunded to the original method of payment and cannot be substituted/transferred to any other method.

All international transactions are converted to USD and the received amount shall be refunded to the buyer's original method of payment for the exact value as received. Any difference in the refund amount due to currency exchange is the responsibility of the buyer.

Credit card refunds, once initiated, may take up to 7-21 Business Days to complete the bank's processing and be credited to the buyer's account. Follow up with your bank directly.

Refund shall be processed for 100% value of the item(s) and does not include any Shipping Costs, TLC Cash, Vouchers, Customs Duties & Taxes, and/or any other local taxes paid by the buyer.

Change/Cancel Order:

Log in to your Craving Palestine account to update your details, however, we are unable to change or cancel an order once its its paid and in process of fulfilment and shipping. Refer to our return policy. Should you wish to discuss an order placed within 24 hours, kindly email us at info@cravingpalestine.com and be sure to mention your order number and we will try our utmost to assist .

My Details:

Use the "forgot password" option if you have trouble logging into your account.

Unsubscribe:

Unsubscribe from the Craving Palestine newsletter and special offers by emailing info@cravingpalestine.com or clicking the "Unsubscribe" link in the received email.

Purchase History:

Log in to your Craving Palestine account to view your purchase history.

Why Sell with Craving Palestine:

Our aim is to support Palestinian designers, artisans, and small businesses in showcasing their unique products within our marketplace and narrating their brand story to a global audience. We connect your business to millions of online shoppers interested in Palestinian sourced unique and creative products and leverage our extensive social media reach and databases to market your unique products.

What is Craving Palestine:

Craving Palestine is a community passionate about showcasing, narrating, and centering Palestinian voices, stories, and products. Our aim is to showcase the beauty of Palestine to a global audience by supporting, partnering, and collaborating with Palestinian artisans, designers, and small businesses, offering them a platform to showcase their products.

What Do We Sell:

Our marketplace continues to grow and expand its creatively sourced products, including books, fashion, art, accessories, home décor, and more. If you have a unique brand you wish to showcase, we encourage you to connect with our team at info@cravingpalestine.com. We are always keen on supporting Palestinian creatives, designers, artists, businesses, small and large, to reach a global audience.

How Do I Start Selling?

Simply fill out the application form "Seller Interest Form" and provide us with all the requested details. We will be in touch. For additional information, email us at info@cravingpalestine.com.

Join Our Community and Movement:

Craving Palestine is rooted in community and in creating far-reaching impact by supporting and showcasing Palestinian artisans, designers, and small businesses, connecting them to a global audience interested in discovering unique Palestinian sourced products. Email us at info@cravingpalestine.com to learn more.

HOW TO SELL WITH US:

How Do I Start Selling:

Simply fill out the application form "Apply to Sell" and provide us with your brand details, product images, and links to your social media pages. A team member will review your information and get back to you if we see that you are the right fit for our marketplace.

How Do I Set Up My Shop:

The next steps are quick and simple. We will sign a contract that allows you to set up your account quickly and become a shop owner in our marketplace. You can start showcasing your products by uploading your product images (following our CP photography guidelines), setting your stock levels and prices, and generating sales.

How Do I Get Paid:

You will be notified immediately when you make a sale so you can fulfill and ship the order to the customer, adhering to our packaging guidelines. Once the transaction is complete, and the item/s have been delivered to the customer, we will process your statement and payment.

Apply to Sell:

Simply fill out the application form "Apply to Sell" or email us at info@cravingpalestine.com.

Why Sell with Us?

At Craving Palestine, we are passionate about supporting and promoting Palestinian designers and artisans like you. By partnering with us, you gain access to a global platform dedicated to showcasing the beauty of Palestine's heritage, culture, and talent. Here's why you should consider selling and collaborating with us:

Amplify Your Reach:

As a seller on Craving Palestine, you can expand your customer base and reach a global audience that is specifically interested in Palestinian craftsmanship and products. Our platform attracts customers who appreciate the uniqueness and authenticity of Palestinian designs.

Showcasing Palestinian Talent:

We are committed to highlighting the rich talent that Palestine has to offer. By joining us, you have the opportunity to showcase your creativity and craftsmanship to a wider audience, ensuring that your work receives the recognition it deserves.

Collaborative Partnership:

We believe in fostering a collaborative partnership with our sellers. We work closely with you to ensure that your products are accurately represented, and we value your input and expertise in curating a unique collection that reflects the essence of Palestine.

Ethical and Responsible Practices:

At Craving Palestine, we prioritize ethical sourcing and responsible practices. We align with sellers who share these values, ensuring that our customers receive products that are made with integrity, respect for people and the environment.

Marketing and Promotion:

We actively market and promote the products and stories of our sellers. Through our website, social media channels, and other marketing initiatives, we strive to increase visibility and generate awareness for your brand and products. We are dedicated to creating a strong online presence and driving traffic to your shop.

Support and Guidance:

We provide dedicated support and guidance to our sellers throughout the selling process. From setting up your shop to optimizing product listings, pricing, and managing orders, we are here to assist you every step of the way. We value your success and are committed to helping you thrive.

Collaborative Opportunities:

We encourage collaboration among our sellers and designers. By joining our community, you can connect with other talented individuals, share insights, and explore potential collaborations that can further enhance your brand and expand your creative horizons.

Impactful Giving Back:

With every purchase made on Craving Palestine, we contribute to education, health, and development programs for Palestinian communities and refugees . By selling with us, you actively participate in these impactful initiatives, making a difference in the lives of Palestinian communities including our mentorship and job creations programs.

Join Craving Palestine and become part of a thriving community that celebrates and empowers Palestinian designers and artisans. Together, let's share the beauty of Palestine with the world and create a shopping experience that embraces authenticity, craftsmanship, and cultural heritage. Contact us today to start your journey with us.

Craving Palestine Photography Guidelines:

Consistency in showcasing products on our site is key to the success of all sellers in generating sales.

Lighting:

Utilize professional lighting if possible. If unavailable, try to optimize the use of natural lighting while shooting your products, eliminating any shadows and/or glare from sunlight.

Background & Details:

Utilize a white background at all times, with the focus on your product only. Do not use any props or accessories. It's all about your product and capturing its different angles consistently to offer customers a full view of each item.

Final Composition:

The final image needs to be clear and professional-looking. It's best to utilize a tripod for stability.

Optimal Results:

For optimal results, consider using professional or natural lighting, a white background, a tripod, and consistency in capturing the perfect angles and shots that showcase the beauty of your product.